Support Portal - Helpdesk - Password Criteria and Requirements

Helpdesk - Password Criteria and Requirements

This document lists the requirements for creating a new password.

1. If you have forgotten your password, see: HelpDesk - Password Reset
2. If you know your password and want to reset it for security reasons, see: HelpDesk - Edit Profile

Choosing a strong password is an important part of protecting your access to our Helpdesk.

Passwords must:

1. Be a minimum of eight (8) characters in length
2. Be memorized; if a password is written down it must be secure
3. Contain at least one (1) character from three (3) of the following categories:
   
   1. Uppercase letter (A-Z)
   2. Lowercase letter (a-z)
   3. Digit (0-9)
   4. Special character (~`!@#$%^&*()+=_-{}[]\|:;'"?/<>,.)
    

Passwords must not:

1. Contain a common proper name, login ID, email address, initials, first, middle, or last name.
2. Have been used in the last year or last three passwords, whichever is greater.

It is strongly recommended that:

1. Passwords are changed twice per year (e.g., when clocks are adjusted in the spring and fall).
2. Each password chosen is new and different.