Support Portal - Frequently Asked Questions

Visit our help desk webpage https://helpdesk.ultratek.com/

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Click the tab "Open Ticket"

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If you have an existing account, please sign in.

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Register if other wise.

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Once you registered, go back and log in.

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After you log in, click on the  "Open Ticket" tab, then click on "Open New Ticket".

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Click on the links in which your issue falls under.

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Fill out the form concerning your issue the click "Create New Ticket".

When a Client sends an Email through Gmail the Email goes through Barracuda.com to make sure it is not spam, virus, or a threat. If the email gets Blocked or Quarantined it will then go to “Barracuda Mail” where it stays there 30 days. It the email is Exempt it will then go through the Internal DNS to through the firewall and into Mail.Ultratek. If all component match before going into the internal DNS, the email will go to DNS Reputation Check, Sender Policy Framework (SPF), Domain Keys (DKIM) Inception, DNS Blacklist, Virus Scanner, Advanced Threat Protection (ATP), File Content Scan, and Link Protection. After Barracuda makes sure that the email is safe to be sent then the email goes through the firewall and arrives and Mail.Ultratek where the MJJT Staff is able to see it.

Check the tab bar at the top of the outlook for the "Server" tab.

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If the "Server" tab does not appear on the tab then click "File".

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After you click on "File", you will be directed to another view which reads "Access Information".  Select "Slow and Disabled COM Add-ins"

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Once that is done you will have to click on "Always enable this add-in".  Close Outlook, then reopen it.  It should synchronize very shortly.

First, visit https://www.mjjt.us and navigate to "Client Resources" then click on "Domain Registrar".

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Log into your account. Email us at cs@mjjt.us if you need help finding your username and/or password.

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 Go to account settings and click my profile.

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 Scroll down and find Delegate Access, click on that.

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 Then on the right, where it says "People who can access my account" click Grant Access.

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 Fill in the information below.

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 This will give us access to help manage your DNS to keep your domain safe.

Microsoft Remote Desktop 8 is having clients depreciated soon. In order to not get an error message anymore take the following steps.

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 Visit the Apple App Store on your Mac Device.

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 Do a search for "Microsoft Remote Desktop 10".

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 Download and install the application.

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 After the installation has been completed, open the application and register the desktop you would like to remotely connect to by clicking on the "New" button (+) and fill out the rest of the information required for you to make the connection.

Visit https://www.mjjt.us/

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Navigate to "Client Resources" and scroll down to Domain Registrar.

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A new page will open after clicking on "Domain Registrar". Click on "Code Signing Certificates" for an SSL Certificate to make your website secured.

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Different pricing will be listed for Standard SSL and for Deluxe SSL. Select whichever you see fit.  A 2-year minimum is required which makes it easier for the setup.

One of the major differences between a Standard SLL and Deluxe SSL is on Standard SSL the webpage is protected and a lock icon will appear on it the URL bar and on the Deluxe SSL, one can modify the name of their company on it as shown below.
Standard SSL

  Deluxe SSL

Tap Settings > Accounts & Passwords.

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 Select "Add Account".

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 Choose Exchange from the list.  The Exchange Device ID is at the bottom of your screen.

Download the Norton Remove and Reinstall tool.

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 After the download is complete the executable should run automatically. If not, right click on the executable then run the executable as Administrator.

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Agree to the Terms and Conditions of the License Agreement for Norton.

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 To remove the software that you would like Click on Advanced Options.

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 Remove Only is used for advanced users or technicians who would like to perform specific troubleshooting tasks. Click on Remove Only to proceed.

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 If you choose to remove a Norton Product simply click the Remove button.

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 Uninstalling will perform as such. 

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After the software is done uninstalling, it will ask to Restart Now. Click on it to finish the procedure.

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 Author: Lionel Alliaj

Assuming that the software is downloaded. Please right-click on the icon located on the taskbar.

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Hover over "Connect to" and click on the name of the VPN you would like to connect to.

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A window will pop-up for you to log in. Use the given username and password to access the VPN then click "Connect".

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After you have logged in correctly a message will pop-up, click on "Ok" to proceed with your tasks.

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 After clicking "Ok", you can go on and exit by pressing on x.

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 After exiting the window, you can continue to "Remote Desktop" until you're finished.

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 Once you have finished your tasks using "Remote Desktop", you can go back to the VPN app to disconnect.

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Please visit our helpdesk.

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 To change the password of your account, on the tab bar click on "Edit Profile".

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 Choose a password that you will easily remember but not too easy for hackers to find.

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 Click on "Submit" to save the changes on your account.